PLEASE NOTE: Because of the very nature of tiling and the need for cutting and potential breakages etc during installation we recommend that you allow a contingency of an additional 10% of products.
IF THERE IS ANY DAMAGE TO THE GOODS UPON RECIPT THEY MUST BE SIGNED FOR AS “DAMAGED”. WE ARE UNABLE TO ACCEPT ANY CLAIMS FOR DAMAGES WHERE THE PROOF OF DELIVERY ONLY HAS A SIGNATURE OF ACCEPTANCE OF GOODS.
Any damages during transit MUST be reported within 24 hours of signed delivery and photographic evidence provided.
Delivery is done via an outsourced haulier and generally takes 2 - 3 working days if the order is in stock. Larger orders which take longer to pack may require a little more time before we can ship it, or there are zones which may take longer due to their geographical area. Delivery can also be quoted for outside of the UK on request.
We have booked a provisional delivery date as per your requirements. If this delivery date is NOT convenient then please call us (01904 488605) within 12 hours to re-arrange. We also need you to confirm that there is access for a 17 ton delivery vehicle (13 m approximate length of vehicle, see photo for an indication of size) with a tail-lift and a pallet truck for moving the tiles.
If you can only be reached by sharp bends, narrow driveways etc. we request that you inform us when ordering, as alternative arrangements may be possible to get the goods to you on a smaller vehicle.
Our deliveries are an economy curbside only service and are usually 2 - 3 working days from placement of your order if made before 1 pm Monday to Friday. Orders placed at weekends or Bank Holidays will be processed on the next working day. Available at extra cost is the Next Day delivery slot, this is only available to certain post code areas.
Your order will be delivered Monday - Friday between 8.30 am - 5.30 pm. Unfortunately we are unable to provide estimated times for the day of delivery and therefore ask that there is somebody available on site to between these hours to sign for the goods. In the event that there are damages on delivery, please sign the delivery note as ‘Damaged’ and call to let us know within 24 hrs so that we may arrange replacements or discuss an alternative resolution. Photographic evidence will be always be required if goods have been received broken.
We will require a contact telephone number which will only be used if the courier has a problem locating your address or if you require a phone call an hour prior to making the delivery, the hour before call is not mandatory and the driver may not always be able to call if there is not a signal or nowhere to pull over to call safely. If the driver is unable to gain access to your property or site, then your crate(s) will be returned to the nearest depot where you will have to make other arrangements for a redelivery at your expense.
All of our deliveries are curb-‐side only. The goods will be delivered to the nearest and safest point to your property so please ensure that there is sufficient man power on site to move the tiles. It is not the responsibility of the driver to do this for you.
Our scheduled delivery times are between 8:30am and 6.00pm. Deliveries are usually via a third-party pallet network and/or courier, for which we are not responsible. All delivery times are estimates only and cannot be guaranteed. Estimated times for delivery are not of the essence and failure to meet an estimated delivery date shall not entitle the Customer to repudiate the Contract.
We recommend that the Customer does not book contractors or tilers on the day of delivery and will not be held responsible for any losses the Customer incurs from doing so, should delivery be delayed.
We shall not be liable for any failure to deliver, or for any delay in delivery of the Goods, or damage to Goods delivered, arising from circumstances beyond our reasonable control.