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Covid-19 Update: Please note we are currently still able to take orders and dispatch our products from our warehouse as normal. We are closely monitoring and following all government guidelines on the best practices to keep all staff and customers safe. We welcome all enquiries by either phone or email and send all our best wishes to our customers during this period of time.
CALL OUR EXPERT TEAM   -   01904 607 675   -   NATIONWIDE DELIVERY
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Shipping Information

Shipping Information

Taken from the current Terms and Conditions:

  1. DELIVERY

4.1 The goods will be delivered to the delivery address provided by the Purchaser. If delivery is unsuccessful due to either:-

(i) An inaccurate or incomplete delivery address; (ii) No-one being present to accept delivery; or (iii) Inaccessibility;

then, once another delivery date is arranged, the Purchaser will be charged additional delivery charges for each attempted re-delivery.

4.2 Delivery of the goods is deemed to have taken place when the goods have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver’s discretions.

4.3 Risk of damage to or loss of the goods shall pass to the Purchaser upon delivery.

4.4 All deliveries are subcontracted to national pallet networks which involves central hubs, and independent local depots all over the country. Therefore it is important that we are informed, at the time of your order, of any restrictions that may cause any problems for the delivery lorry that is usually large. Thus, please try to ensure that any cars or other obstacles that may be present are removed before delivery. You may be charged for redelivery if you have not told us of any possible restrictions. The other restrictions you must let us know about are: parking restrictions & congestion charges, narrow lanes & roads, slopes, height restrictions & weak bridges.

The delivery driver cannot help with moving the products inside the delivery site, the load will be dropped at the nearest convenient point to the site, which could be the roadside. Anything you can do to help ensure the order can be dropped closer to your place would be appreciated. You (or somebody else on your behalf) must be there to receive the delivery, otherwise your delivery will not be off-loaded and you will be charged extra for redelivery. Please make sure that when delivery has been made all products are checked and delivery note is signed. We will not accept any discrepancies if delivery note is signed UNCHECKED. If you have asked someone else to receive the delivery on your behalf, they must be thoroughly informed of these conditions.

Economy vs. Next Day Delivery

Any orders on next day service will be delivered on the following working day of dispatch. Orders must be received and paid in full before 11am for the Next Day service. Orders on economy service will be delivered within 3-5 working days of dispatch. Please note under normal circumstances the haulage companies cannot specify any day for economy service deliveries, therefore your order could be delivered on the 2nd or the 4th working day. If you are not at the address of delivery when delivery is made, you will be charged for redelivery. Most nationwide deliveries are between the hours of 9 am to 6 pm.

Contact Details:

Telephone: 01904 607 675

Email: sales@naturalstone.co.uk

Address:  Unit 6, Victor Court, Hunter Drive, Airfield Industrial Estate, Elvington, York, YO41 4EN

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