In these conditions Natural Stone Online Ltd is referred to as the Seller. Any customer purchasing goods from the Seller is referred to as the Purchaser.
1. BASIS OF THE CONTRACT
1.1 Any order received by the Seller from the Purchaser shall be accepted entirely at the discretion of the Seller, and if so accepted, will only be accepted upon these conditions (hereinafter referred to as “the Conditions”).
1.2 Each order which is so accepted shall constitute an individual legally binding contract between the Seller and the Purchaser and such contract is hereinafter referred to in these Conditions as “an Order”..
2. PRICE OF GOODS AND PAYMENT
2.1 The price of the goods shall be that contained within the Seller’s current published price list on its website or, if different, the price contained within the quotation at the date of acceptance of the Order.
2.2 All prices contained within the Seller’s quotation are valid for 30 days only from the date shown on the quotation or until earlier acceptance by the Purchaser.
2.3 All published prices are exclusive of of VAT and delivery charges. VAT will be added at the prevailing rate. Delivery charges shall be separately itemised on the Seller’s quotation.
3. PAYMENT 3.1 For ‘supply only’ orders, payment of the purchase price in full is required at the time of acceptance of the Order by the Seller.
3.2 For 'supply and installation' orders a 50% deposit is payable with order, unless stated otherwise on the Quotation, and the balance payment is due within 7 days of completion.
4.1 The goods will be delivered to the delivery address provided by the Purchaser. If delivery is unsuccessful due to either:-
(i) An inaccurate or incomplete delivery address; (ii) No-one being present to accept delivery; or (iii) Inaccessibility;
then, once another delivery date is arranged, the Purchaser will be charged additional delivery charges for each attempted re-delivery.
4.2 Delivery of the goods is deemed to have taken place when the goods have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver’s discretions.
4.3 Risk of damage to or loss of the goods shall pass to the Purchaser upon delivery.
5. QUALITY & DESCRIPTION OF GOODS
All natural goods supplied by the Seller are subject to natural and geological variations in markings, colour, texture, cracks and vents, which are beyond the control of the Seller.
Due the nature, manufacturing and hand tooled finish of natural stone products, a tolerance of up to 5mm in calibration is to be expected on our products.
6. HANDLING & STORAGE AFTER DELIVERY
Immediately after delivery and examination by the Purchaser of the goods, the Purchasers shall be responsible for moving the goods to a suitable indoor dry and frost-free area of storage. The Seller accepts no liability for goods improperly stored or handled.
The Seller recommends that the Purchaser employ only the services of a qualified and experienced Tiler in the storage, handling, laying and sealing of all natural stone and porcelain floor tiles. The Seller also recommends that the Purchaser use a good quality flexible adhesive and grout. Natural stone tiles need to be sealed using a good quality and recognised brand sealant.
8. WARRANTIES AND LIABILITY
8.1 Where the Purchaser notifies the Seller of any defect, damage or material difference in specification, the Purchaser shall afford the Seller the opportunity to inspect the goods and to replace at the Seller’s cost damaged, defective or non-compliant goods, or to refund to the Purchaser the price of the damaged, defective or non-compliant goods (or a proportionate part thereof).
8.2 Where the Purchaser wishes to return the goods to the Seller, the Seller shall accept return of the goods subject to the following:
8.2.1 Notification being given by the Purchaser to the Seller within 7 working days of delivery of the goods; 8.2.2 The goods being returned by the Purchaser to the Seller in the same condition that they were received by the Purchaser;
8.2.3 Should the Seller accept the wish of the Purchaser to return the goods after the initial 7 working day period, payment by the Purchaser to the Seller of a Handling Charge of 15% of the price of the goods applies;
8.2.4 Payment by the Purchaser of the costs of carriage of the goods from the Purchaser to the Seller. 8.2.5 Refunds will be made within 30 days of receiving notification that the Purchaser wishes to return the goods to the Seller. 8.3 The purchaser cannot cancel if the Goods are bespoke or made specifically for them.
8.4 The purchaser must check the delivery carefully as once the tiles have been installed, laid or altered, the order has been accepted and cannot be cancelled or changed.
8.5 The Seller shall accept no liability in respect of any defect or damage arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or poor installation, mis-use or alteration or repairs of the goods (unless undertaken by the Seller).